Celebrating Patient Experience Week 2024 at CU Medicine

During Patient Experience Week 2024, CU Medicine is shining a light on what patient-centered care truly means from the perspectives of our dedicated providers, staff and the patients we serve.

CU Medicine is recognizing Patient Experience Week April 29 through May 3, 2024 to emphasize our commitment to delivering exceptional care experiences for every patient. 

"Positive patient experiences directly impact better health outcomes and higher care quality," said Austin Reed, MPH-HSMP, CU Medicine's healthcare experience specialist. "We know that when patients have positive experiences in their care journey, they are more likely to understand and follow care plans from their providers."

CU Medicine aims to make each touchpoint convenient, personalized and focused on patients' physical and emotional needs. 

“The patient experience from my perspective is a profound journey. It encompasses the interactions patients have with their providers and ensures patients feel heard, respected and involved in their health care,” shares December Swain, lead patient service representative at CU Medicine Obstetrics and Gynecology – Central Park.
Hear from providers, staff and patients about the patient experience at CU Medicine.

Mary Vierthaler, MDCU Medicine Nephrology — Longmont Specialty Care Center

Dr. Vierthaler has been my nephrologist for over two years and has walked me through some scary times with thorough explanations and has addressed all my concerns. She is an excellent communicator and I have a sense of well-being as she explains my lab work with positive suggestions and instructions for my lifestyle. Perhaps my most respected medical professional.

Tushar Sharma, MDCU Medicine Interventional Pain – Cherry Creek

My experience at this facility was wonderful and Dr. Sharma was very personable and took the time to answer my questions. 

Poojitha Valasareddy, MDCU Medicine Oncology — Highlands Ranch Specialty Care Center 

Dr. Valasareddy treats me like I'm the only person in the world during my appointment. She is compassionate, thorough and a great listener. She truly cares about her patients and their lives. I highly recommend her to anyone needing a medical oncologist!

Emily Malgor, MDCU Medicine Vascular Surgery — Highlands Ranch Specialty Care Center 

Extremely efficient and proficient through the entire process of check-in, prep, procedure and post-surgery care. Dr. Malgor and her team are the best!

Sherrie Ballantine-Talmadge, DOCU Sports Medicine and Performance Center — Boulder

Dr. Ballentine and her team are the most caring and talented doctors I’ve come across! I trust them 100%. We have been with them for several years.

James Genuario, MDCU Medicine Orthopedics and Sports Medicine — Steadman Hawkins Clinic Denver

Dr. Genuario is amazing and I am so thankful to have spent the last year with him and his team. He is compassionate and really different than some of the surgeons who make you feel like cutting is the only option. We tried conservative routes first and ended up with surgeries, but I felt 100% in line with my treatment and like the plan was concise and methodical. They always listened to me, and I always felt like I had a team in my corner. Had many injuries that required several surgeries and injections and with their help, I'm back in the saddle after 2 years of being unable to ride. I have no complaints except that I won't get to see his warm cheery smile anymore. Thanks so much!

Matthew DeCamp, MDCU Medicine Internal Medicine — Cherry Creek

10 out of 10 would recommend Dr DeCamp. He is knowledgeable, relatable, patient and understanding. He listens and responds to every one of my concerns, we develop solutions and I leave confident that I can take action to get well and improve my health permanently. Healing has to do with how safe and heard you feel with your doctor. Dr DeCamp’s skills are impeccable, this coupled with his compassion and his understanding has made this MY BEST YEAR YET!

Katherin Compton, DOCU Medicine Family Medicine — Landmark

My husband, mother and myself have all been seeing Dr. Compton for well over a decade. She is fantastic! I would highly recommend you see Dr Compton - she listens well, is compassionate, thorough and knowledgeable!!

TAGS: patient-experience, patient-experience-week

CATEGORIES: Patient Experiences

This post was originally posted on 3/22/2024