Patient Resources

How to Make an Appointment

CU Medicine offers several ways to schedule a visit.

• Call a clinic directly to schedule or reschedule an appointment. Our Locations page lists all CU Medicine clinics.
• Existing patients can log in to My Health Connection, offered in partnership with UCHealth, to schedule appointments with their current providers.
• Visit our Make an Appointment page for additional information and links.

Canceling or Rescheduling an Appointment

If you need to cancel or reschedule, call your clinic at least 24 hours in advance. This helps us offer appointments to other patients who need care.

What to Bring to Your Appointment

Plan to arrive 15-20 minutes early and bring:

• A valid photo ID
• Your current insurance card(s) and payment for your co-pay
• A list of your current medications
• Any questions or concerns you want to discuss with your provider

Our Visit Information page has more details so you know what to expect before, during and after your appointment.

You have the right to access your medical records. Find complete information about how to request copies of your medical records on our Request Records page.

You can also view visit summaries, test results and other clinical information through My Health Connection.

For prescription medication refills, you can use My Health Connection (for adult health) or My Chart (for pediatric health) to request a refill from your provider's clinic. You can also call your pharmacy for assistance.

Our Billing and Insurance Information page has helpful information on paying your bill online, payment options and billing estimates.

If you have billing questions, contact CU Medicine’s billing department:

Phone: 303-493-7700

Email: BillingQuestions@cumedicine.us

A member of our team will be happy to assist with questions about your bill, statements or payments.

We accept a wide variety of insurance plans. Check our Accepted Insurance page to see the list of insurance plans that CU Medicine accepts.

Check with your insurance provider before your appointment. This way, you can confirm your benefits and coverage since they may change.

My Health Connection is our secure patient portal, offered in partnership with UCHealth.

With My Health Connection, you can:

• Send secure messages to your provider
• View test results
• Request medical records and documents
• Schedule or view appointments
• See upcoming appointment details
• Renew or refill prescriptions
• Complete a Medical Power of Attorney and other advance care planning documents

CU Medicine respects the rights of every patient and encourages active participation in health care decisions.

Your Rights as a Patient

You have the right to:

• Receive respectful and compassionate care
• Ask questions and get clear information about your treatment
• Be involved in decisions about your care
• Request access to your medical records
• Receive clear information about billing and financial responsibility

Your Responsibilities as a Patient

Patients are responsible for:

• Providing accurate and complete health information
• Following agreed-upon treatment plans
• Bringing required documents and insurance information to appointments
• Meeting financial obligations related to their care
• Treating staff and providers with respect, including not using threatening or foul language
• Not smoking, vaping or using e-cigarettes inside the clinic or on clinic property
• Not bringing guns, knives or other weapons into the clinic or onto clinic property – this prohibition includes individuals with concealed weapons permits

CU Medicine is committed to providing accessible care for all patients.

• Accommodations for patients with disabilities are available.
• Free language assistance services are available.
• Auxiliary aids and accessible formats can be provided at no cost.

Please speak with our front desk staff or your provider to request these services.

CU Medicine may send secure, encrypted emails to protect your personal information. Click to view instructions for receiving encrypted emails from CU Medicine.

CU Medicine does not discriminate and follows all applicable civil rights laws. Click to view our notice of nondiscrimination.

Who Should I Contact About My Care?

For questions about your medical care, medications or appointments, contact your clinic directly or send a message through My Health Connection.

Who Should I Contact About Billing?

For billing questions or payment options, contact the CU Medicine billing department:

Phone: 303-493-7700

Email: BillingQuestions@cumedicine.us

You can also visit our Billing and Insurance Information page for more details.

What If My Insurance Information Changes?

If your insurance changes:

• Update your information in My Health Connection or notify your clinic as soon as possible
• Bring your updated insurance card to your next visit

Keeping your insurance information current helps avoid billing delays.

Who is CU Medicine?

CU Medicine (University of Colorado Medicine) is the Rocky Mountain region’s largest and most comprehensive multispecialty physician group practice. There are over 75 CU Medicine primary and specialty healthcare clinics across Colorado’s Front Range and throughout metro Denver. In addition to in-person care at CU Medicine clinics, virtual visits (also known as telehealth or telemedicine) are offered for patients throughout Colorado and other select states.

CU Medicine also provides billing services for over 4,000 physicians and advanced practice providers who are faculty at the CU Anschutz School of Medicine and deliver clinical care. When you see a healthcare provider who is a CU Anschutz School of Medicine faculty member, whether that’s at a CU Medicine clinic or at a hospital or clinic operated by one of our affiliate partners, the billing for the provider’s professional services will be processed by CU Medicine.

What is the relationship between CU Medicine and UCHealth?

CU Medicine and UCHealth are closely affiliated partners but are not the same organization or legal entity.

CU Medicine is the faculty practice plan for the CU Anschutz School of Medicine. CU Medicine physicians and advanced practice providers are faculty at the CU Anschutz School of Medicine, where they train new providers and work closely with researchers who are developing breakthrough treatments. These CU Medicine providers also deliver healthcare services at CU Medicine clinics and at many of the hospitals and clinics operated by UCHealth, including UCHealth University of Colorado Hospital.