Find Answers to frequently asked questions
What are the current COVID-19 guidelines for CU Medicine?
Our clinics are open to serve you during this time for in-person visits and virtual visits. For a full list of CU Medicine's current safety guidelines, please visit our COVID-19 policies page.
To schedule an appointment for an in-person visit and/or telehealth virtual visit, please click/tap here to search for your clinic and call them directly to schedule an appointment.
Our current safety procedures include:
- Please bring your own face mask or covering to wear, even if you have received the COVID-19 vaccine.
- Adult patients may be allowed one asymptomatic person (at least 17 years old) for support.
- Pediatric patients may be allowed one asymptomatic adult (i.e. parent, guardian) for support.
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Patients checking in must advise staff of any fever, cold symptoms (cough, sore throat, runny nose, shortness of breath); Flu symptoms (fever, chills, body aches, etc.
If you need to schedule an appointment for a COVID-19 vaccine, you can do so through the My Health Connection patient portal, click/tap here.
Who should I contact if I have questions about payment and insurance?
We have health plan coordinators who are available to assist all patients with their insurance-related issues.
Questions about payment and insurance can be directed to Patient Account Services at 303-724-5066 or 1-800-298-8682. The telephone hours are 8:00 a.m. to 4:30 p.m., Monday through Friday.
How do I know if my insurance is accepted?
When should I arrive for my first appointment?
Please plan to arrive at least 15- 20 minutes before your scheduled appointment time to complete the necessary forms and paperwork.
What do I bring to my first appointment?
We encourage new patients to please always call your clinic location ahead of your scheduled appointment to confirm the information needed.
If you're a New Patient, generally, it always beneficial to please bring the following information with you to your appointment:
- Past medical records related to your diagnosis
- Radiology films such as X rays, CT scans, PET scans and bone scans with reports (if applicable)
- Pathology slides with reports (if applicable)
- Questions for your physician
- Your insurance card and co-pay
- A valid driver’s license and any completed forms (if applicable)
How far in advance can I cancel an appointment?
We appreciate 24-hours notice when canceling an appointment. Please call your clinic location directly to cancel your appointment at least 24-hours in advance as some clinics require this window to cancel.
How do I schedule an appointment?
To schedule an appointment with a CU Medicine provider, please visit our request appointment page to get started. From there, you can search for a provider, a location near you or a specific specialty.
What should I do before making an appointment with a specialist?
Most insurance companies require a referral from your primary care physician prior to visiting a specialist. Please call the clinic location directly for additional information.