Find Answers to frequently asked questions
What are the current Covid-19 guidelines for CU Medicine?
Our clinics are open to serve you during this time for in-person visits and virtual visits. For a full list of CU Medicine's current safety guidelines, please visit our COVID-19 response page.
To schedule an appointment for an in-person visit and or Telehealth virtual visit, please call your clinic directly and follow the current recommended public health guidelines.
Our current safety procedures include:
- Non-urgent medical appointments should be converted to Telehealth visits or rescheduled if Telehealth is not feasible.
- Please bring your own face mask or covering to wear.
- Adult patients may be allowed one asymptomatic person (at least 17 years old) for support.
- Pediatric patients may be allowed one asymptomatic adult (i.e. parent, guardian) for support.
Patients checking in must advise staff of any fever, cold symptoms (cough, sore throat, runny nose, shortness of breath); Flu symptoms (fever, chills, body aches, etc.
Who should I contact if I have questions about payment and insurance?
We have health plan coordinators who are available to assist all patients with their insurance-related issues.
Questions about payment and insurance can be directed to Patient Account Services at 303-724-5066 or 1-800-298-8682. The telephone hours are 8:00 a.m. to 4:30 p.m., Monday through Friday.
How do I know if my insurance is accepted?
When should I arrive for my first appointment?
Please plan to arrive at least 15- 20 minutes before your scheduled appointment time to complete the necessary forms and paperwork.
What do I bring to my first appointment?
We encourage new patients to please always call your clinic location ahead of your scheduled appointment to confirm the information needed.
If you're a New Patient, generally, it always beneficial to please bring the following information with you to your appointment:
- Past medical records related to your diagnosis
- Radiology films such as X rays, CT scans, PET scans and bone scans with reports (if applicable)
- Pathology slides with reports (if applicable)
- Questions for your physician
- Your insurance card and co-pay
- A valid driver’s license and any completed forms (if applicable)
How far in advance can I cancel an appointment?
We appreciate 24-hours notice when canceling an appointment. Please call your clinic location directly to cancel your appointment at least 24-hours in advance as some clinics require this window to cancel.
How do I schedule an appointment?
To schedule an appointment with a CU Medicine provider, please visit our request appointment page to get started. From there, you can search for a provider, a location near you or a specific specialty.
What should I do before making an appointment with a specialist?
Most insurance companies require a referral from your primary care physician prior to visiting a specialist. Please call the clinic location directly for additional information.