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Find Answers to frequently asked questions

What are the current COVID-19 guidelines for CU Medicine?

Our clinics are open to serve you during this time for in-person visits and virtual visits. For a full list of CU Medicine's current safety guidelines, please visit our COVID-19 policies page.

To schedule an appointment for an in-person visit and/or telehealth virtual visit, please click/tap here to search for your clinic and call them directly to schedule an appointment.

Our current safety procedures include:

  • Please bring your own face mask or covering to wear, even if you have received the COVID-19 vaccine.
  • Adult patients may be allowed one asymptomatic person (at least 17 years old) for support.
  • Pediatric patients may be allowed one asymptomatic adult (i.e. parent, guardian) for support.
  • Patients checking in must advise staff of any fever, cold symptoms (cough, sore throat, runny nose, shortness of breath); Flu symptoms (fever, chills, body aches, etc.

If you need to schedule an appointment for a COVID-19 vaccine, you can do so through the My Health Connection patient portal, click/tap here.

Who should I contact if I have questions about payment and insurance?

We have health plan coordinators who are available to assist all patients with their insurance-related issues.

Questions about payment and insurance can be directed to Patient Account Services at 303-724-5066 or 1-800-298-8682. The telephone hours are 8:00 a.m. to 4:30 p.m., Monday through Friday.

How do I know if my insurance is accepted?

Visit our Accepted Insurance page to view accepted plans and to find your insurance plan. CU Medicine accepts most major health insurance plans throughout the Denver area and Colorado. To ensure you receive the best benefits your plan has to offer, we also encourage you to please call your clinic location ahead of your appointment to verify provider participation, coverage and any other expenses.

When should I arrive for my first appointment?

Please plan to arrive at least 15- 20 minutes before your scheduled appointment time to complete the necessary forms and paperwork.

What do I bring to my first appointment?

We encourage new patients to please always call your clinic location ahead of your scheduled appointment to confirm the information needed.

If you're a New Patient, generally, it always beneficial to please bring the following information with you to your appointment:

  • Past medical records related to your diagnosis
  • Radiology films such as X rays, CT scans, PET scans and bone scans with reports (if applicable)
  • Pathology slides with reports (if applicable)
  • Questions for your physician
  • Your insurance card and co-pay
  • A valid driver’s license and any completed forms (if applicable)

How far in advance can I cancel an appointment?

We appreciate 24-hours notice when canceling an appointment. Please call your clinic location directly to cancel your appointment at least 24-hours in advance as some clinics require this window to cancel.

How do I schedule an appointment?

To schedule an appointment with a CU Medicine provider, please visit our request appointment page to get started. From there, you can search for a provider, a location near you or a specific specialty. 

What should I do before making an appointment with a specialist?

Most insurance companies require a referral from your primary care physician prior to visiting a specialist. Please call the clinic location directly for additional information.