Your health insurance company denied your claim because they think you have another insurance company that should pay first. If you have more than one insurance plan, CU Medicine needs that information to make sure you're not charged incorrectly.
Do you have other insurance besides the one you already told us about?
If you DO have multiple insurance plans:
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Please contact both plans to help them determine the primary payer.
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Please tell us about both of your insurance plans by choosing one of these options:
- Online: Go to our billing website at this link.
- Phone: Call our office at (303) 493-7700. We’ll help you give us your insurance information.
If you DON'T have other insurance:
Please call your main insurance company and tell them you don't have any other coverage. Ask them to fix their records and process your claim again. You can find their phone number and other contact information on either the front or back of your insurance card.