FAQS

Our clinics are open for in-person visits and virtual visits. For a full list of CU Medicine's current safety guidelines, please visit our COVID-19 policies page.

To schedule an appointment for an in-person visit and/or telehealth virtual visit, search for your clinic and call them directly to schedule an appointment.

For your protection, we have implemented the following procedures:

• Symptomatic patients will be directed to schedule a virtual visit and be sent for testing, if necessary.
• Call your provider or schedule a Virtual Visit if any of the following apply to you:
  • New cough, fever of 100.4°F or greater, or shortness of breath in the last 72 hours OR
  • Two or more of these symptoms that are new in the last 72 hours: Chills, muscle aches, severe headache, sore throat, runny nose, vomiting, diarrhea, loss of smell or loss of taste.

To schedule an appointment for a COVID-19 vaccine, please visit the My Health Connection patient portal.

Please plan to arrive at least 15- 20 minutes before your scheduled appointment time to complete the necessary forms and paperwork.

We encourage new patients to please always call your clinic location ahead of your scheduled appointment to confirm the information needed.

If you're a New Patient, generally, it always beneficial to please bring the following information with you to your appointment:

• Past medical records related to your diagnosis
• Radiology films such as X rays, CT scans, PET scans and bone scans with reports (if applicable)
• Pathology slides with reports (if applicable)
• Questions for your physician
• Your insurance card and co-pay
• A valid driver’s license and any completed forms (if applicable)

We appreciate 24-hours notice when canceling an appointment. Please call your clinic location directly to cancel your appointment at least 24-hours in advance as some clinics require this window to cancel.

To schedule an appointment with a CU Medicine provider, please visit our request appointment page to get started. From there, you can search for a provider, a location near you or a specific specialty.

Most insurance companies require a referral from your primary care physician prior to visiting a specialist. Please call the clinic location directly for additional information.